Help & FAQ's

STEP 1: PLANCE AN ORDER 
Place your order with a $400 deposit and then start gathering information on the headstone. The deposit is Non-Refundable.

STEP 2: WORDING & CERAMIC PHOTO 
Once the wording and photo are received, we will create a layout for your approval. We will provide up to 4 amended layouts, thereafter there is a $50 fee per amendment. 

STEP 3: SIGN THE FINAL LAYOUT 
Sign the final layout once you are satisfied with the design and layout.

STEP 4: 90% PAYMENT BEFORE PRODUCTION 
Do not need deposit full amount. You can pay 90% of the total amount before polished stone and engraving. 

STEP 5: PAY THE BALANCE 
View the finished headstone and pay the final balance. 

STEP 6: COLLECTION/INSTALLATION/SHIPPING 
The headstone is then installed, delivered for shipping, or can be picked up.

We use Granite for our headstones as it will not deteriorate and will hold its polish for many years to come.

Yes, we offer a variety of dialects including, but not limited to: Chinese, Hindi, Indonesian, Japanese, Arabic, Korean, Russian or any other Language required. Please be advised that this service will incur an additional cost.

Yes, we do offer laybuy for purchasing of headstones. 

Shipping costs are included for headstones over the cost of $3495.
*You will be required to pay a handling and customs clearance fee to the receiving agent at the port of arrival. (Approximately NZD $300 - $400)* This is subject to the specific port regulations.

Most of headstone in New Zealand are import from overseas. There are tao main cost of headstone in terms of Headstone Production and shipping cost. We buk buy headstone from stone manufacturer directly and We have two container coming from overseas every single months. We also can manage and contarol the shipping cost well.

We can understand it is a big cost for your family. Therefore, most people only deposit $400 to start the order and choose to raise funds after Step 3. Because you and your families can see the full design paper and you know what you purchased, it may be much easier to communicate.  You can take your time and control the next process. Once the payment reaches our required (90%), we will cut the stone, engrave words, and then ship from overseas (around 2 months).

The installation of a leveling pad (if required) starts at $250 per plot. It is required when there is more than 50mm of slope or fall over the concrete berm.
 

Removal of the existing headstone (if required) starts from $300. The headstone will be disposed of 1 month after being removed if not collected.

The timeframe for a standard headstone is 3 - 4 weeks from when the draft layout is signed until the headstone is ready for installation. However, custom memorial headstones will take longer to produce—up to 10 weeks and sometimes slightly longer, so please keep this in mind when planning your unveiling.

HEADSTONE FACTORY LIMITED is a tombstone manufacturer in New Zealand and one of the shareholders of a stone quarry in China. They import two regular containers from overseas every month. It is easy to provide affordable headstones by reducing the supply chain cost.